1. Introduction

Airco Fasteners Pty Ltd (ACN 068 705 699) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

2. Definitions

  • Personal Information: Any data that can identify an individual, including but not limited to names, addresses, email addresses, telephone numbers, financial and credit information, and usage details of our products and services.

 

  • Websites: Refers to aircobrands.com.au, otter.com.au, and any other Australian.com.au websites of our brands.

 

3. Privacy Principles

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

 

4. Collection, Holding, Use and Disclosure of personal information

We only collect personal information that is reasonably necessary for our functions and activities or our dealings with you.

 

How we collect personal information

We collect personal information in a number of ways, including directly from you when you submit a request, send us an email, place an order, complete a survey or register for a promotion, when you download and use an app relating to one of our products or services, or from other sources such as website analytics or how and when you use our products and services, including technical information.

For example, if you place an order with us, you will be asked to provide such information as is reasonably necessary for us to consider your order and (if accepted) transact the order with you. Without such information we would be unable to consider your order and (if accepted) transact your order.

 

We may also collect personal information from third parties, including credit reporting bodies and our service providers who are engaged by us to provide goods and services to you.

The kind of personal information we collect

The personal information we collect and hold may include information such as your name, address, email address, telephone number financial and credit information and information relating to your use of our products and services, including your user ID and password, video and photo images, voice recordings, and usage related to such products and services including location data and device-specific information.

 

How we hold your personal information

We may hold personal information in a number of formats and in various types (both physical and electronic) of storage facilities (including the Cloud) that may be owned by us or our third party service providers.

How we use your personal information

We collect, hold, use and disclose personal information for a number of purposes including: our dealings with you, for the provision of products and services, as part of our customer care procedures, to manage or improve our Websites and for statistical analysis.

For example, we may disclose personal information to our delivery service providers in order to deliver purchased products, to our payment service providers in order to process payments through our websites and to our information technology service providers in order to host, develop and provide support sites.

 

We may also use and disclose personal information:

  • for direct marketing or remarketing, including sending you news, invitations, information about our activities and general promotional materials;
  • to maintain our relationship with you;
  • to credit reporting bodies;
  • for purposes related to the Company’s research, development and analysis, planning, Website development, security and risk management;
  • where a third party acquires or wishes to acquire an interest in the Company or the business of the Company; or
  • to the extent we are required or authorised by law to do

If you do not wish to receive direct marketing communications from us, please contact the Company’s Privacy Officer using the contact details listed below.

 

Who we disclose your personal information to

As part of the above collection, holding and use, we may disclose personal information to third parties, including our other group companies, service providers, business partners and licensees in both Australia and overseas (including in the United States and Europe, as well as outside the European Economic Area).

We only disclose personal information to the extent necessary for third parties to provide their services or as otherwise set out in this Privacy Policy

Where personal information is disclosed to third parties outside Australia, those third parties may be required to comply with acts and practices required by applicable laws of an overseas country.

By providing us your personal information you acknowledge, agree and consent to our use and disclosure of your personal information in the manner set out in this Privacy Policy, including to overseas recipients. By consenting to such use and disclosure of your personal information you also agree that APP 8.1 does not apply.

You also warrant that you are authorised to provide such information and that the information is, to the best of your knowledge, current and accurate.

If you do not wish your personal information to be used or disclosed in that manner, please contact the Company’s Privacy Officer on the contact details listed below.

If some of your personal information is unable to be collected by us, we may not be able to continue our dealings with you, including providing you with products or services.

Other than as set out in this Privacy Policy, we do not sell or otherwise provide your personal information to third parties or make any other use of your personal information which is not incidental to your relationship with us.

Our Websites may also contain links to other websites. These links are provided for convenience only, and we are not responsible for the privacy practices or the content of those websites. Use of such websites is at your own risk.

Our Websites may interface with social networks to allow users access to various social platforms (e.g., Facebook, YouTube, Twitter, LinkedIn). To understand how and what information is collected and what cookies are used by such third parties, you should check their privacy policies.

5. Cookies

We and our service providers may utilise various technologies (including cookies (generally), analytic cookies, targeting, advertising or remarketing cookies, web beacons and pixels, and other types of technologies) (collectively cookies) which assist us in our functions and activities including our dealings with you, for the provision of goods and services and for marketing and remarketing purposes. For example, cookies allow us to monitor traffic patterns and usage statistics, and to identify visitors.

A "cookie" is an electronic information file that is stored and accessed on your computer or device. There are several types of cookies used on our Websites which may remain on your computer or device for varying periods of time, including in some instances, permanently, unless you delete them from your computer or device. We may also use cookies in other platforms, including in our emails, newsletters and other electronic communications.

 

We also use third party service providers, including Google Analytics, Usabilla and Hotjar, to collect and process data and to analyse our visitors' behavior on an anonymous and aggregate level. This allows us to log information about visits and site visitors for various purposes, including remarketing purposes and in order to improve the user experience of our Websites.

To assist in our functions and activities, cookies are also used in our remarketing practices in various instances, including in order to determine who has previously visited or interacted with our Websites, used our mobile apps or interacted with our videos. This allows us to advertise online to you through third parties, including Google, who may also use cookies in order to track website activity and show our advertising online across various websites, platforms and devices.

You can opt out of Google Analytics and Google’s use of cookies by searching ‘Google opt out’.

If you do not wish to accept cookies, you should set your computer or other device to not automatically accept cookies from being stored or to inform you whenever a site requests storing a cookie. Previously stored cookies may also be able to be deleted from your computer. However, be aware that some areas or functions of our websites depend on cookies and may not work if you delete or do not accept them.

Please contact us at cookies@aircofasteners.com.au for more information about the use of cookies.

6. Security

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

 

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

 

7. Access to personal information

To request access to or correction of your personal information, or to make a privacy complaint, contact our Privacy Officer in writing.

 

Airco Fasteners Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

 

8. Policy Updates

This policy will be reviewed every three years or sooner if necessary, to ensure it remains current and compliant with legal requirements. The latest version is available on our website.

 

9. Miscellaneous

This policy is governed by Australian law and does not exclude any legal rights under the Privacy Act 1988 (Cth).

10. Contact Details

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Privacy Officer

Airco Fasteners Pty Ltd

178-180 Adderley Street West Auburn NSW 2144

privacyofficer@aircobrands.com.au

 

(02) 9737 8377